Black & White Line Painting Inc. (“Black & White,” “we,” “us,” or “our”) provides parking lot line painting, warehouse and traffic safety marking, and snow clearing services in British Columbia. We respect your privacy, and this policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have.
We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy applies to our website at blackandwhitelinepainting.ca, to forms you submit through our online advertising (including Google Ads lead forms), and to the enquiries and service records we keep in the ordinary course of business.
We collect personal information when you ask us for a quote, contact us, or sign up for updates. Depending on how you reach us, this may include:
We advertise on Google. Some of our ads include a lead form that lets you request a quote without leaving the ad. If you submit one of these forms, Google collects the contact details you provide — typically your name, email address, phone number, and answers to any questions we have added to the form — and passes them to us so we can respond to your request. If you are signed in to a Google account, Google may pre-fill some of these fields for you; you can edit or clear them before submitting. Google's own handling of that information is governed by the Google Privacy Policy. Once we receive your information, this policy governs how we use it.
When you visit our website, our hosting provider and analytics tools automatically record technical information such as your IP address, browser type and settings, device type, referring page, the pages you view, and the dates and times of your visits. We use cookies and similar technologies for this. See “Cookies, analytics, and advertising” below.
We use personal information only for the purposes it was collected for, which are:
We do not sell your personal information, and we do not rent or trade our contact lists.
By giving us your personal information — for example, by submitting a quote request, completing a lead form in one of our ads, or emailing us — you consent to our collecting, using, and disclosing it for the purposes described in this policy. Where the law requires express consent, we will ask for it.
You can withdraw your consent at any time by contacting us using the details at the end of this policy, subject to legal and contractual restrictions and reasonable notice. If you withdraw consent, we may no longer be able to provide you with a quote or with services. You can unsubscribe from our marketing emails at any time using the unsubscribe link in any message, or by emailing us. We will continue to send you messages that relate directly to work we are performing for you.
Our website uses cookies — small files stored on your device — to keep the site working properly, remember your preferences, and measure how the site is used. We also use third-party analytics and advertising services, which may include Google Analytics and Google Ads conversion tracking and remarketing, and tools provided by the social media platforms we advertise on. These services set their own cookies and identifiers and may build a profile of your activity across websites in order to measure the performance of our ads or to show you our ads again later.
You can control cookies through your browser settings, and you can opt out of personalized Google advertising through Google's Ad Settings. Blocking cookies may affect how parts of our website function.
We share personal information only where it is necessary, and only with:
If our business is sold or reorganized, customer information may be transferred as part of that transaction, subject to the receiving party continuing to protect it in a manner consistent with this policy.
Some of our service providers store or process information on servers located outside British Columbia, including in the United States. While information is in another country it may be accessible to the courts, law enforcement, and national security authorities of that country under its laws. We choose reputable providers and require them to protect personal information appropriately.
We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires us to. Quote requests that do not lead to work are kept for a reasonable period so we can follow up. Records relating to completed jobs — including contracts, invoices, and safety documentation — are kept for the longer periods required by tax, insurance, and limitation-period rules. When information is no longer needed, we destroy, erase, or anonymize it.
We use security safeguards appropriate to the sensitivity of the information, including access controls and passwords on our systems and accounts, secure and reputable software providers, and limiting access to staff who need the information to do their jobs. No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security, but we take our responsibility seriously.
You have the right to ask us what personal information we hold about you, how we have used it, and who we have disclosed it to. You can also ask us to correct information that is inaccurate or incomplete. Contact our Privacy Officer using the details below. We will respond within the time limits set by law — generally 30 days — and we may ask you to verify your identity first. In limited situations the law allows or requires us to refuse a request; if that happens, we will explain why.
Our website and our social media profiles link to third-party sites, including YouTube and podcast platforms. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
Our services are sold to businesses and property owners. Our website is not directed at children, and we do not knowingly collect personal information from children.
We may update this policy from time to time to reflect changes in our practices or in the law. The current version will always be posted on this page with a revised “Last updated” date. Material changes will be brought to your attention where required.
If you have a question, a concern, or a complaint about how we handle personal information, please contact our Privacy Officer:
Privacy Officer — Black & White Line Painting Inc.
Email: quotes@bwlp.ca
Phone: (778) 892-5463
Office: 307–11884 88 Avenue, Delta, British Columbia V4C 3C8
Mail: P.O. Box 84551, Surrey RPO Nordel Crossing, British Columbia V3W 6Y7
We will acknowledge your enquiry and work with you to resolve it. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
